IT Technician provides support to end users on a variety of technology issues.  This position resolves technical problems, through identification and research, on computers, servers, mobile devices, email and other computing systems; responds to telephone calls, help desk tickets, email, and personnel requests for technical support; documents, tracks, and monitors the problem to ensure resolution and maintains information systems availability, security, and reliability.

Responsibilities

  • Support a wide variety of IT hardware, software, and operating systems.
  • Identify and troubleshoot network configurations and connectivity problems
  • Enforce standard practice security policies and procedures relating to IT; in addition to organization-specific policies
  • Assist the IT Director in determining strategic and operational needs, asset acquisition, and accomplish business objectives

The Ideal Candidate Should Have

  • Industry certifications acquired (or in progress), such as CompTia’s A+, are preferred.
  • Technical school (or college) in the IT field preferred.
  • Willingness and ability to work overtime, weekend, after hours, and on-call work

Job Requirements

  • A minimum of one-year experience in IT or technical support role.
  • High School Diploma or equivalent.
  • Valid driver’s license.

Basic Understanding of

  • Computer hardware, operating systems, device drivers, user profiles, and Windows Registry
  • Software applications; including office suites, web applications, databases, and headless appliances
  • TCP/IP, network architecture, VLANs, routing and network troubleshooting
  • IT troubleshooting methodology
  • Command Prompt usage and syntax
  • Scripting Languages; how they work and how to use them effectively
  • Microsoft Active Directory; fundamentals of what it is and its importance in a network

Skill / Ability to

  • Work with computer system over remote access
  • Help users with safety and security best practices; such as passwords, viruses, and spam
  • Applicant must have the character to operate in secure environments without breach of confidentiality
  • Lift and carry equipment, install equipment into racks; run cables through racks and offices; work on a ladder
  • Utilize various diagnostic tools to monitor system health and solve problems
  • Communicate clearly and concisely, both orally and in writing
  • Organize and prioritize duties to meet time frames
  • Resolve problems using research, diagnosis, and troubleshooting methodologies
  • Work with new systems and think of new ways to work, be creative and ask questions
  • You must be able to communicate your plans, thoughts, and rationale to team members and management
  • The ability to multitask and manage your time responsibly

Applications available at jobs.ktvn.com or at KTVN, 4925 Energy Way, Reno, NV  89502.  Please e-mail application, cover letter and resume to jkautz@ktvn.comNO PHONE CALLS, PLEASE. 

Women and minorities are encouraged to apply.  KTVN is an Equal Opportunity Employer.