Reno V.A. Hospital: No Delays in Service - KTVN Channel 2 - Reno Tahoe News Weather, Video -

Reno V.A. Hospital: No Delays in Service

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While nationally the Veterans Administration has been in the spotlight for life-threatening delays in service to veterans, here in Reno officials tell us that scheduling and appointments are running smoothly.

"The gold standard for seeing patients is 14 days," says Reno VA Public Affairs Officer Darin Farr."But that is lofty and unsustainable. We just won an award for scheduling and get most patients in with 30 days. Many of them are seen the day they come in."

Farr took us on a tour of the Reno VA's new intake facility and talked about how new vets are often seen the same day they arrive to sign up. And he talked of PAC teams.

"When you sign up for the VA hospital services you are assigned a PAC team. It's a patient aligned care team. You have your own doctor and nurse and specialists and they all work together with you on managing your  health."

And vets we talked to outside of the VA Hospital today were basically pleased with the service.

"I think they could better scheduled the staffing here to make sure there are enough nurses to manage the patients. But I've always gotten good service here," said Gary Goodmanson.

"I've been coming here since 1985 and I've always been treated fairly, quickly and with respect," said Calvin Collins. "I can't say enough about these folks, there are good people."

Written by Erin Breen  
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