WSJ: Some Counterfeit Products Sold Through Amazon - KTVN Channel 2 - Reno Tahoe Sparks News, Weather, Video

WSJ: Some Counterfeit Products Sold Through Amazon

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Amazon is the world's largest online retailer. The site sells everything from mattresses to over-the-counter drugs. But a Wall Street Journal report is raising concerns that some products sold by the company are knock-offs.

Matthew Frank's company makes Tovolo kitchenware. The products are sold by various retailers nationwide. But in recent years, he says some customers that have bought his items through Amazon did not receive his Tovolo products.

"This consumer, when they purchased our Tovolo ice cube tray, this is what actually arrived in the mail…it's difficult when this is filled with water to transport it. It falls apart."

Frank also says when customers receive knock-offs, it hurts his brand.

"We've talked to dozens of our manufacturing clients who are really dealing with three key issues. It's counterfeit, used being sold as new, and what we'll generally call defective goods."

Jeff Messer consults for hundreds of online retailers. He says part of the problem is that Amazon allows many different companies to sell a brand's products…and if a counterfeiter lists an item on Amazon's website, the safety checks in place aren't always strong enough to stop them from selling knock-offs to a customer.

But Messer says even customers that buy directly from Amazon are at risk of receiving fake goods. That's because counterfeiters are sending knock-offs to Amazon's warehouses where they can be mixed in with real products.

In a statement, Amazon said, "we are constantly innovating...to improve the ways we detect and prevent counterfeit products from reaching our marketplace. We work hard on this issue every day…"
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