REMSA Celebrates National Public Safety Telecommunicators Week - KTVN Channel 2 - Reno Tahoe Sparks News, Weather, Video

REMSA Celebrates National Public Safety Telecommunicators Week

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It's National Public Safety Telecommunicators Week, and many public safety workers around the nation are being recognized.

Here in northern Nevada, groups like the Regional Emergency Medical Services Authority (REMSA) are honoring their medical dispatchers who take hundreds of calls a day from people with different emergencies.

"Anything from a person who's fallen, to a gunshot wound, to traumas, rollover accidents," said Matthew Hauth, a REMSA Dispatcher.

"And, they also relay medical information to the responding paramedics and REMSA ambulances so that they can be more prepared when they get on scene," said Aaron Abbott, REMSA Director of Operational Services.

They're all medically-trained and can help the caller until an ambulance arrives.

"They're the link between the citizen calling 911, needing medical assistance, and the ambulance," Abbott said.

That's why these dispatchers are being saluted for their work in the community.

"They are the unsung heroes of emergency response," Abbott said. "They are the very first people that talk with the citizens having an emergency. Sometimes, they make decisions that are life and death for those callers."

Hauth says it's nice to be recognized, but like many of his co-workers, he also says he's just doing his job.

"I think it's important for the public to know, we're here and we're here for the county," he said.

Hauth started working out in the field, helping patients while in the ambulance. It turns out, he really enjoys working in the dispatch center.

"I'm able to come into contact with a lot more people on a daily basis than if I was just out on the ambulance," he said.

According to REMSA, it's one of only 130 organizations around the world to be accredited for its work by the National Academies of Emergency Dispatch. 

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