Reno to Lower Meters Too Tall for Short People - KTVN Channel 2 - Reno Tahoe News Weather, Video -

Reno to Lower Meters Too Tall for Short People

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Nearly a month after the new Smart Meters were installed in Reno, there already seems to be a problem. Some residents are saying the meters are too tall and as a result they are difficult to read.

The city is responding with plans to fix the problem. Wednesday morning crews were working along Commercial Row and Center Street to lower the meters. Public Works employees are bringing them down about eight inches to make them more user friendly for shorter people. "I have to stand on my tip toes and get about this close before I can read it," said Shirley Ann Jeffrey.

Susan Anderson and Cheryl Hebenstreich said they noticed the same problem while they were parking their car to get lunch. "They're too tall and if you're in a wheelchair, if you're an older person, you're not going to be able to one, reach it or, second be able to see the screen," Anderson.

The city has gotten a number of complaints about the height of the new meters. The viewing angle of the new meters is tilted at 45-degrees so the solar panel can more easily absorb sunlight, but that also makes the screen more difficult to read from below. Now the city is lowering the height of the meters to make them easier to use for everyone.

The new version of Smart Meters has been shortened to 48 inches. "We researched what would be applicable for ADA compliancy and we came up with the number of 48 inches so that you're able to view the screen properly and we actually went to the point of sitting in a wheelchair and viewing the screen," said Public Works Manager Marnell Heinz.

The city is reducing the size of all of its 860 Smart Meters all over town.

People we spoke with said as long as the problem gets fixed, they'll be happy. "I think it's needed. If they want to avoid people getting tickets to be able to put money in, they need to have a correct height," said Jeffrey.

The City of Reno Public Works Department says the process of lowering every Smart Meter in town will take about 20 days. 

Written by Chloe Beardsley

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