UPS, FedEx Scrambling to Deliver Packages - KTVN Channel 2 - Reno Tahoe News Weather, Video -

UPS, FedEx Scrambling to Deliver Packages

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UPS and FedEx workers were out in force Thursday to deliver overdue packages. But it's too late to save Christmas.

Across the country people have been complaining that their holiday gifts did not make it on time. "I paid extra delivery costs to guarantee by Christmas Eve and it did not arrive," says Kelly Gallagher.

There were almost no presents at the Madsen home. Vicki says several gifts for her daughter bought online didn't make it under the tree. "I was really excited to see her face and it didn't happen so I was disappointed."

FedEx and UPS won't say how many packages are late. Both blame bad weather and an overwhelming number of deliveries. The companies apologized and brought in extra workers to clear up the backlog, but that's not enough for disappointed customers. Many are venting on social media with Twitter followers using the hashtag #upsfail.

Online retailers who use the shipping giants aren't happy either. Amazon is offering many customers a $20 gift card, and a refund on some shipping fees.


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