City of Reno Adds Online Services to Interact With Community - KTVN Channel 2 - Reno Tahoe Sparks News, Weather, Video

City of Reno Adds Online Services to Interact With Community

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From the City of Reno:

The City of Reno has recently added several new online communication opportunities to give citizens and visitors more opportunities to interact with the Biggest Little City in the World.

"Transparency is vital to creating informed citizen engagement," says Reno City Manager Andrew Clinger. "These new communication options allow for real-time education and information exchange at a citizen's convenience. Our goal is to continue to push the limits on finding new ways to help citizens guide our City Council and community leaders' decision-making."

Reno Connect Gets Upgrade
For those looking to stay informed on City of Reno news, information and emergency communications via email, the City has enhanced its Reno Connect email subscription system. The new system allows for designed and targeted communications, and the ability to track the effectiveness of different types of information distribution. To sign up, visit and click on the ‘email alerts' icon on the front page, or go directly to 

As part of the City's Reno Connect sign-up promotion, every time the subscriber total hits a 500 sign-up milestone, the City will randomly choose a couple of lucky subscribers and send them a mystery prize - it could be passes to one of the City's recreation facilities, tickets to a local sporting event, and more.

Reno Direct Adds Live Chat
Reno Direct is the primary information source for citizens and visitors to report concerns and ask questions. Now, those wishing to make a report or find out information can use live chat to interact with Reno Direct agents via their computer. To use Reno Direct's new live-chat service, simply visit the City's website at  A chat link will appear in the lower left-hand corner of the screen. Agents are available Monday through Friday, 8 a.m. to 5 p.m.  During off hours, users will be given the option to leave a message, and agents will respond within one business day.
The City is adding an exciting citizen engagement tool, located at, to its current communication options. This tool will allow citizens to submit ideas on how the City can improve or give valuable feedback to their local officials on a variety of topics. is designed not only to create additional interaction opportunities between citizens and the City, but also allow citizens to discuss and support each others' ideas.

"The idea behind the changes," explains Deanna Gescheider, Director of Communications & Community Engagement, "is that we need to take our communication opportunities into the 21st century. We recognize the need to broaden our reach beyond just those who appreciate face-to-face meetings. We also want to embrace the desire to participate from those comfortable communicating online and we are acting on it."

In addition to these new systems, citizens and visitors are still encouraged to use any of the City's existing communication options that provide updated information and news, including the City's official website,, public comment at official meetings, the City's social media outlets including Twitter ( and Facebook (, and (775) 334-INFO (4636) for Reno Direct.

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