Some Improvements at Your Local DMV - KTVN Channel 2 - Reno Tahoe Sparks News, Weather, Video

Some Improvements at Your Local DMV

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At the Reno DMV on Galletti Way, the wait is still there…but with a bit more quality time. There are now several HD flat-screens to show you the news, weather, sports and more…part of a nationwide TV network, called "MVN". The DMV's David Fiore told us that MVN stands for "Motor Vehicle Network. It's a private company."

All DMV offices are getting them. They went online at the Reno office Monday. There is no cost to the DMV…the system is supported by commercials. Onscreen there are trivia quizzes, traffic reports and some driver's ed. Just 2 days after they were turned on in Reno, the reviewers are weighing in on this new flat screen entertainment. DMV customer Michelle Jaime gave it thumbs down. "There is no content, and my phone is way more entertaining." Always a tough critic in the house…but we did catch Mike Neugebauer watching. He told us, "I think it keeps your mind occupied as you're sitting here, you know?"

The screens will soon have an important new job. The ubiquitous rectangular red dot number signs will be gone. You'll see the next window open, on-screen. DMV manager Christina Schlosser says it's part of a wide-ranging high-tech update. The Nevada DMV app has expanded. As she demonstrated to us, "If you want to know whether you can go to the office or not, you hit wait times...there are the immediate wait times."

And even though it still says "photo," the Poloroid is long gone. The new facial recognition system, which checks to see if you have another license under another name, has already caught multiple fakes. Schlosser says they "literally had hundreds of cases that came up of fraudulent IDs." Here at the Reno office? "Here in this office and in the state."

The crowd size looks the same, but wait and process times are shorter. They tell us people who bring books…are actually disappointed they don't get to read them anymore.

-written by John Potter

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