As most of us can attest to, filing taxes at home be a little tricky.
That's why having tax professionals available can be so valuable leading up to April 15th.
For years, the Internal Revenue Service has offered an assistance program. It teams up with other agencies and aids low-income, elderly and immigrant populations with their taxes. On Saturday in Reno, their office was slammed with customers.
"We're happy we're here to be able to help people navigate through that which they would hopefully be able to do on their own, but very often cannot," says tax preparer Dawn Fidaleo.
Leading up to April 13th, tax preparers will offer free services. The lines were long, but people say the wait is definitely worth it.
"These people are on top of their job," says Patrick Miller. "They know what they're doing. They're friendly. They're helpful, and they go through it. And, they make it accurate."
What makes the service so interesting is where many of the volunteers come from. The program partners with the University of Nevada. Students in a tax class donate time and help out.
"So, we're really unique in that aspect," says Fidaleo. "Instead of having a few consistent volunteers, we have a large number of short term ones."
There were several university volunteers there Saturday. They say they're happy to be able to help people through the process.
"They want to know how much tax they're paying. They want to know what they can do to lower their taxable income," says Stella Roper. "They want to know how come they're getting money back this year, or they're not getting money back this year."
Roper told us this service is so valuable because quite a few people still don't have the resources to do taxes on their own. Residents say it just makes it a whole lot easier on them.
"Good to get it done, out of the way," says William Torres. "Stress relieving. Good to know how much I'm getting back."
The tax preparers have been doing this for years, and in that time, they've built up trust in the community.
"It's really nice to see people year after year," says Roper. "Feels like a friend is coming in, and I think they feel more comfortable because they see the same people every year."
So far, the program has assisted right around 200 families in this area. By April 15th, that number will probably reach 800.
For more information, you can call the Community Services Agency for an appointment (recommended) 786-6023 (call 7:30am-4:30pm M-F). Walk-in traffic accepted, but appointments have priority.