AT&T Software Glitch Causing Problems - KTVN Channel 2 - Reno Tahoe News Weather, Video -

AT&T Software Glitch Causing Problems

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The Lyon County Sheriff's Office says non-emergency numbers working again for prefixes 577, 575 and 463.

An AT&T representative says 90% of customers have had full service restored. And they hope to have everyone back in full service by tonight, but it could be after 7pm.

AT&T first realized the software-related failure Monday about 5:30pm. They aren't sure how many people are still affected.

Earlier today AT&T sent us the below statement:

AT&T Statement:

"We continue making solid progress in resolving a software-related issue impacting service for some AT&T customers in Reno, NV. We are working hard to fully restore service as quickly as possible, and to determine when service will be completely restored. We apologize for this inconvenience."


Channel 2's earlier story is below:

A glitch with AT&T is causing problems with the company's land lines around Reno, Sparks and Carson City. The issue began Monday afternoon and lasted into the night. AT&T says it's a software-related failure and it's reportedly causing issues with cell phones and Internet service as well.

AT&T could not tell us how many people in our area are affected. 

Not being able to use a land line or cell phone, could potentially cause an issue during an emergency. That's because when some people call 911, they got a busy signal.

Kelley Odom, Assistant Manager at the Reno Emergency Communications center explained what happened with their phones. "About 5:25 we noticed some problems with our fire station phone lines and as it progressed, trying to fix that, we worked with AT&T and determined that our AT&T lines were down to our center. So we've been working with them to try and correct the problem and get our phone lines back up. We can receive cellular 911 calls," she said.

If you have an emergency and need help, you can try calling the non-emergency number to the dispatch center, which is (775) 334-2121 in the Reno-Sparks area.

The Lyon County Sheriff's Office non-emergency phonelines are down through outlying areas. For non-emergency calls please call 775-463-6620. 911 services are still available.

Written by Jennifer Burton

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