Members of a local communication workers union picketed on Corporate Boulevard Friday to protest a letter written by an AT&T executive criticizing them.
The letter says the union is the reason the company is not providing quality customer service - a statement workers found insulting.
In addition to protesting the letter, union members are also refusing to work to show support for their bargaining committee during ongoing negotiations about their health benefits.
"The company is absolutely using the economy and the downturn in the economy to make us give concessions when they are financially sound," says Jim Burrell, president of Communications Workers of America 9413.
Workers say they're prepared to continue the walkout as long as is necessary until their concerns are addressed.
An AT&T corporate spokesman said customer service is a top priority and they have back up workers ready if needed to fill positions.
